002win Terms & Conditions

1 Acceptance of Terms

These Terms & Conditions ("Terms", "Agreement") govern the relationship between 002win ("the Platform", "we", "us", "our") and any individual ("User", "Player", "you", "your") who accesses, registers on, or uses the services available at 002win.club and any associated mobile or web interfaces.

By creating an account, logging into an existing account, making a deposit, or placing any bet or wager on the 002win platform, you confirm that:

• You have read these Terms in full and understand their contents.
• You accept and agree to be legally bound by these Terms, together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.
• You are accessing the platform voluntarily and of your own free will.
• You are not acting as an agent, representative, or nominee of any third party in connection with your use of the platform.

These Terms are written in English and shall be interpreted and enforced in the English language. Any translation provided for convenience does not constitute a binding version of this Agreement.

2 Eligibility

Use of the 002win platform is subject to the following eligibility requirements, all of which must be satisfied on an ongoing basis. 002win reserves the right to request documentary evidence of eligibility at any time and to suspend or close any account where eligibility cannot be confirmed.

• Age: You must be at least 18 years of age at the time of registration and at all times during your use of the platform. It is strictly prohibited for individuals under 18 to register, access, or use any 002win service. 002win takes underage gambling seriously and applies age verification checks as part of its Know Your Customer (KYC) process.
• Jurisdiction: You must access the platform from a jurisdiction in which online gaming is not expressly prohibited. It is your responsibility to determine the legality of online gaming in your location prior to registering. 002win does not guarantee that its services are legal in all jurisdictions.
• Legal capacity: You must have full legal capacity to enter into a binding contract under the laws applicable to you. Individuals who are legally incapacitated, subject to guardianship orders, or otherwise restricted in their contractual capacity are not eligible to use the platform.
• Self-exclusion: You must not be subject to any active self-exclusion order, cooling-off period, or account suspension on the 002win platform or any other gaming platform where cross-exclusion arrangements apply.
• Single account: Each eligible individual is permitted to hold only one 002win account. Opening multiple accounts, whether using the same or different personal details, is strictly prohibited and constitutes a breach of these Terms.

3 Account Registration and Management

To access the full range of 002win services, including placing bets, participating in live casino games, and processing deposits and withdrawals, you are required to register a personal account on the platform. The following conditions apply to account registration and ongoing account management:

• Accurate information: All information provided during registration must be accurate, complete, and up to date. You are responsible for maintaining the accuracy of your account information and must notify 002win promptly of any changes to your personal details.
• One account per person: Each natural person is permitted to hold one active 002win account. Duplicate accounts will be closed without notice, and any balances held in duplicate accounts may be forfeited.
• KYC verification: 002win reserves the right to request identity verification documents at any time, including but not limited to a government-issued photo identification document, proof of address, and evidence of payment method ownership. Accounts that fail to complete KYC verification within the specified timeframe may have their withdrawal functionality suspended.
• Account security: You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. 002win will not be liable for any losses arising from unauthorised access to your account resulting from your failure to protect your credentials.
• Accurate registration: You must register using your own name, date of birth, and contact details. Registration under a false identity or using another person's details is strictly prohibited and may result in immediate account closure and forfeiture of funds.

002win reserves the right to decline any registration application without being required to provide a reason. Acceptance of a registration application does not constitute a guarantee of continued account access, which remains subject to these Terms at all times.

4 Deposits, Withdrawals, and Payment Processing

All financial transactions on the 002win platform are denominated in Bangladeshi Taka (৳). The following conditions apply to all deposits and withdrawals:

• Supported payment methods: 002win currently accepts deposits and processes withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank transfer, and City Bank transfer. Additional payment partners may be added or removed at 002win's discretion and without prior notice.
• Minimum and maximum limits: Minimum and maximum deposit and withdrawal amounts are specified on the payment page at the time of transaction. These limits may vary by payment method and are subject to change.
• Deposit processing: Deposits made via mobile wallet services including bKash, Nagad, Rocket, and Upay are typically processed within one to five minutes of confirmation. Bank transfer deposits may take longer depending on the processing times of the relevant financial institution.
• Withdrawal processing: Withdrawal requests are reviewed by our payments team and are typically processed within twenty-four to seventy-two hours of submission, subject to completion of any applicable KYC verification requirements. 002win does not guarantee specific processing times and will not be liable for delays caused by third-party payment processors or banking institutions.
• Same-method withdrawals: 002win reserves the right to require that withdrawals be returned to the same payment method used for the most recent deposit. This policy exists to prevent money laundering and financial fraud.
• Fees: 002win does not charge fees for standard deposits or withdrawals. However, your payment provider may apply their own transaction charges, for which 002win accepts no responsibility.
• Currency: All account balances, bonuses, and transactions are displayed and processed in Bangladeshi Taka (৳). No currency conversion is applied to Taka-denominated transactions.
• Verification prior to withdrawal: All withdrawal requests are subject to identity verification. 002win may request supporting documentation before releasing any withdrawal. Failure to provide requested documentation within the specified period may result in the withdrawal request being cancelled.

5 Bonuses and Promotions

002win may from time to time offer bonuses, free bets, cashback rewards, reload promotions, and other promotional incentives to eligible players. All bonuses and promotions are subject to the following general conditions, as well as any specific terms attached to the individual offer at the time it is communicated:

• Eligibility: Promotional offers are available only to eligible registered players whose accounts are in good standing and have completed any applicable verification requirements. 002win reserves the right to exclude any player from any promotion at its sole discretion.
• Wagering requirements: Bonus funds are subject to wagering requirements before they can be withdrawn as cash. The applicable wagering multiplier, eligible games, and time limits are specified in the individual promotion terms. Failure to meet wagering requirements within the stated timeframe will result in the forfeiture of the bonus and any associated winnings.
• One bonus per household: Only one bonus may be claimed per household, IP address, or device at any given time unless the promotion terms explicitly state otherwise.
• No cash alternative: Bonuses have no cash value and cannot be exchanged, transferred, or assigned. Bonus funds are separate from real-money funds in your account balance and will be used after real-money funds unless stated otherwise.
• Abuse: 002win reserves the right to withhold, void, or reclaim any bonus where it reasonably suspects that the bonus has been claimed fraudulently, through the use of multiple accounts, or through any strategy designed to exploit the promotion rather than engage with it in good faith.
• Changes and withdrawal: 002win reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Where a promotion is withdrawn after a player has already begun meeting wagering requirements, 002win will use reasonable endeavours to honour the terms in place at the time the promotion was claimed.

6 Gameplay Rules and Betting Conduct

The following rules apply to all gaming activity undertaken on the 002win platform, including but not limited to cricket and sports betting, live casino games, slots, and crash games:

• Bets are final: Once a bet or wager has been confirmed and accepted by the platform, it cannot be amended, cancelled, or reversed by the player except where the platform's specific game rules provide for cash-out or in-play amendment functionality.
• Minimum and maximum stakes: Each game and betting market has defined minimum and maximum stake limits, which are displayed within the game interface. 002win reserves the right to adjust these limits at any time.
• Technical errors: In the event of a technical error, system malfunction, or interruption to connectivity during an active game session, 002win will use commercially reasonable efforts to resolve the matter in a fair and consistent manner. Where a game result cannot be verified due to a technical error, 002win reserves the right to void the relevant round and return the staked amount to the player's account balance.
• Game integrity: Players must not use any software, tool, algorithm, or method designed to gain an unfair advantage over the platform or other players. This includes but is not limited to bots, automated betting scripts, and game-manipulation tools.
• Odds and market settlement: Sports betting markets, including all cricket markets, are settled in accordance with the official result as published by the relevant governing body (e.g., ICC, BCB, BCCI). In the event of a dispute over a result, 002win's decision on settlement is final.
• Live game rules: Live casino games are governed by the rules of the individual game as presented within the live studio environment. The rules of the relevant game provider (Evolution Gaming, Ezugi, Pragmatic Play Live, or other applicable provider) apply in addition to these Terms where they do not conflict with them.

7 Responsible Gaming

002win is committed to promoting responsible gaming and the wellbeing of all players on the platform. The following tools and policies form part of our responsible gaming framework:

• Deposit limits: Players may set daily, weekly, or monthly deposit limits from within their account settings. Once a limit is set, it takes effect immediately for reductions and after a mandatory cooling-off period for increases.
• Session time reminders: Players may configure session time alerts that notify them when they have been active on the platform for a specified period.
• Cooling-off periods: Players may request a temporary cooling-off period of between twenty-four hours and six weeks during which their account will be restricted from deposits and gameplay.
• Self-exclusion: Players who believe their gambling has become problematic may request a permanent self-exclusion from the 002win platform. Self-exclusion requests are processed within twenty-four hours and, once applied, cannot be reversed for a minimum of six months.
• Underage gambling prevention: 002win operates a strict 18+ policy and applies age verification checks to all accounts. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms.

If you are concerned about your gambling behaviour or that of someone you know, we encourage you to contact the 002win support team, who are available twenty-four hours a day, seven days a week. Full details of our responsible gaming tools and support resources are available on our Responsible Gaming page.

8 Prohibited Conduct

The following actions and behaviours are strictly prohibited on the 002win platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent account closure, forfeiture of account balance, and reporting to relevant authorities where applicable:

• Registering more than one account, whether under the same or different personal details.
• Providing false, misleading, or incomplete information at the time of registration or during any subsequent KYC verification process.
• Using the platform for any purpose related to money laundering, financial fraud, or any other criminal activity.
• Exploiting software vulnerabilities, bugs, or errors in the platform to gain an unfair advantage.
• Using automated betting tools, bots, scripts, or any other mechanical or electronic means to interact with the platform in a manner inconsistent with genuine human play.
• Colluding with other players in live casino or poker games to gain an unfair advantage.
• Placing bets on sporting events in which you have any direct or indirect influence over the outcome.
• Sharing, selling, or transferring your 002win account or account credentials to any third party.
• Charging back or reversing any deposit transaction through your payment provider after those funds have been used on the platform.
• Engaging in any conduct that 002win, in its sole and reasonable judgment, determines to be harmful to the platform, its employees, or other players.

9 Security and Privacy

002win takes the security of player accounts and personal data seriously. All data transmitted between your device and the 002win platform is protected by SSL/TLS encryption. Player account data is stored on secure servers with access restricted to authorised personnel only.

Your personal information is collected, stored, and processed in accordance with our Privacy Policy, which forms an integral part of this Agreement. By accepting these Terms, you also confirm your acceptance of the Privacy Policy in its current form.

You are responsible for ensuring that the device and network connection you use to access 002win are adequately secured. 002win recommends that players use trusted networks and keep their device operating systems and browsers up to date to minimise the risk of unauthorised access.

In the event you suspect that your account has been accessed without your authorisation, you must notify the 002win support team immediately by email at [email protected]. 002win will investigate all reported security incidents promptly and take appropriate action, which may include temporary account suspension pending investigation.

10 Intellectual Property

All content available on the 002win platform, including but not limited to software, game interfaces, graphics, text, logos, trade marks, service marks, and audio-visual elements, is the exclusive property of 002win or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for your personal, non-commercial gaming purposes only. This licence does not include the right to:

• Copy, reproduce, distribute, or publicly display any platform content.
• Modify, adapt, translate, or create derivative works from any platform content.
• Reverse engineer, decompile, or disassemble any software component of the platform.
• Use any 002win trade mark, logo, or brand element for any commercial purpose without prior written consent.

Any unauthorised use of 002win intellectual property will be treated as a material breach of these Terms and may result in legal action.

11 Limitation of Liability

To the fullest extent permitted by applicable law, 002win excludes all liability for:

• Any loss of profits, revenue, data, goodwill, or opportunity arising from your use of, or inability to use, the platform.
• Any indirect, incidental, special, consequential, or punitive losses or damages.
• Any loss arising from interruptions to platform availability due to scheduled maintenance, emergency maintenance, or events outside 002win's reasonable control.
• Any loss arising from the acts or omissions of third-party payment processors, internet service providers, or game content providers.
• Any loss of funds resulting from your failure to maintain the security of your account credentials.

Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, or for any other matter that cannot legally be excluded. The platform is provided on an "as is" and "as available" basis. 002win makes no warranty, express or implied, regarding the accuracy, completeness, or reliability of any information on the platform.

12 Account Termination and Suspension

002win reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, for any of the following reasons:

• Breach of any provision of these Terms.
• Reasonable suspicion of fraud, money laundering, or any other criminal activity.
• Failure to complete KYC verification within the specified timeframe.
• Engagement in any prohibited conduct as described in Section 8.
• A request by law enforcement or other competent authority.
• Reasonable determination that continued access by the player poses a risk to the integrity of the platform or other players.

Where an account is closed by 002win for reasons other than breach of these Terms or suspected fraudulent activity, any verified real-money balance remaining in the account at the time of closure will be returned to the player via the last confirmed payment method, subject to completion of applicable verification requirements.

Players who wish to close their own account may do so at any time by contacting the 002win support team. Account closure requests are processed within five business days. Players who wish to close their account for responsible gaming reasons should refer to the self-exclusion options described in Section 7.

13 Amendments to These Terms

002win reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a material change is made to these Terms, 002win will provide reasonable notice to registered players via the email address associated with their account or through a prominent notice on the platform prior to the change taking effect.

Your continued use of the 002win platform following notification of any amendment constitutes your acceptance of the revised Terms. If you do not agree to any revised Terms, you must discontinue use of the platform immediately and may request account closure in accordance with Section 12.

The current version of these Terms is always available on this page at 002win.club/terms-conditions. The "Last Updated" date shown in the hero section of this page reflects the date of the most recent revision.

14 Contact Information

If you have any questions regarding these Terms & Conditions, require clarification on any provision, or wish to raise a complaint, please contact the 002win support team using the details below. Our support team is available twenty-four hours a day, seven days a week and is trained to assist players based in Bangladesh.

Email support (plain text — not a clickable link):
[email protected]

All formal complaints should be submitted in writing to the above email address. 002win commits to acknowledging all formal complaints within forty-eight hours of receipt and to providing a substantive response within ten business days.

For responsible gaming support, including requests for self-exclusion, cooling-off periods, or deposit limit adjustments, please visit our Responsible Gaming page or contact support directly. For general platform questions, our FAQ page covers the most common enquiries from Bangladesh players.