002win Privacy Policy

1 Overview

002win ("we", "us", "our", "the Platform") operates the online gaming platform accessible at 002win.club. In the course of providing gaming services to players based in Bangladesh and other permitted jurisdictions, we collect and process certain categories of personal information. This Privacy Policy ("Policy") describes the nature of that information, the purposes for which it is processed, the parties with whom it may be shared, and the rights available to you in relation to your personal data.

This Policy is incorporated by reference into our Terms & Conditions, which together with our Responsible Gaming Policy constitute the full agreement between you and 002win. All capitalised terms used but not defined in this Policy have the meaning ascribed to them in the Terms & Conditions.

002win is committed to handling personal data responsibly, proportionately, and in accordance with applicable data protection principles. We do not sell personal data to third parties, and we do not use your data for purposes that are incompatible with those described in this Policy without first obtaining your explicit consent.

2 Data We Collect

We collect personal data in the following categories. The data collected depends on the nature of your interaction with the platform and whether you have completed the account registration and KYC verification process.

3 How We Collect Your Data

002win collects personal data through the following mechanisms:

• Direct registration: Information you provide when creating a 002win account, including your name, date of birth, email address, and mobile number.
• KYC submissions: Identity and address documents you upload in response to verification requests from our compliance team.
• Transaction activity: Financial details generated automatically when you make deposits or request withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or City Bank.
• Platform interaction: Usage data collected automatically as you navigate the platform, place bets, and interact with game interfaces.
• Device and network signals: Technical data collected via cookies, server logs, and similar technologies whenever your device connects to 002win.club.
• Support communications: Information you provide voluntarily when contacting the 002win support team by email or live chat.
• Third-party sources: In limited circumstances, we may receive data about you from fraud-prevention partners, identity verification services, or payment processors to supplement information you have provided directly.

4 How We Use Your Data

002win processes your personal data for the following purposes. We do not use your data for any purpose that is materially different from those listed below without first providing you with notice and, where required, obtaining your consent.

• Account creation and management: To register your account, authenticate your identity at login, and maintain accurate account records throughout the lifecycle of your relationship with the platform.
• Payment processing: To facilitate deposits and withdrawals via supported payment methods, to verify the ownership of payment instruments, and to maintain transaction records for financial reconciliation purposes.
• KYC and regulatory compliance: To verify your identity and age as required by our responsible gaming obligations, to conduct ongoing due diligence on account activity, and to satisfy any reporting obligations imposed upon us by applicable law or regulatory guidance.
• Fraud and security monitoring: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, and any other activity that may constitute a breach of our Terms & Conditions or applicable law.
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling behaviour, to enforce self-exclusion and deposit limit settings, and to communicate with players regarding responsible gaming resources where appropriate.
• Platform personalisation: To tailor the content, promotions, and game recommendations displayed to you based on your account history and stated preferences, in order to improve your experience on the platform.
• Customer support: To respond to enquiries, resolve disputes, process complaints, and provide technical assistance in connection with your use of 002win services.
• Marketing communications: Where you have provided explicit consent, to send you promotional offers, bonus notifications, and updates about new games or features available on 002win. You may withdraw your marketing consent at any time by contacting support.
• Legal obligations: To comply with applicable laws and to respond to valid requests from law enforcement, courts, regulatory bodies, or other competent authorities.

5 Legal Basis for Processing

002win processes your personal data on one or more of the following legal grounds, depending on the specific purpose of the processing:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you have accepted, including account management, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable laws and regulations, including age verification, anti-money laundering obligations, and responses to lawful authority requests.
• Legitimate interests: Processing carried out for the legitimate business interests of 002win, including fraud prevention, platform security, responsible gaming monitoring, and internal analytics, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, particularly in relation to marketing communications and the use of non-essential cookies. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Data Sharing and Disclosure

002win does not sell, rent, or trade your personal data to any third party for commercial purposes. We may, however, share your data with the following categories of recipient where necessary to fulfil the purposes described in this Policy:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and other payment service providers require transaction data to process deposits and withdrawals on your behalf. Each of these providers operates under its own privacy framework and is independently responsible for data it receives in connection with payment processing.
• Game content providers: Third-party game studios including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, Microgaming, and others may receive session data necessary to operate their game engines within the 002win platform. Game providers do not receive personally identifiable account data beyond what is technically required for game operation.
• Identity verification services: Where automated or manual KYC checks are conducted, we may share document data and personal identifiers with specialist identity verification partners for the purpose of age and identity confirmation.
• Fraud prevention and security partners: We may share technical and behavioural data with specialist fraud-prevention providers to detect and prevent financial crime, unauthorised account access, and platform abuse.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, courts, tax authorities, financial intelligence units, or other competent public authorities when required to do so by applicable law or a valid legal order.
• Professional advisers: We may share data with our legal, accounting, and compliance advisers where necessary to obtain professional advice or to establish, exercise, or defend legal claims.

7 Cookies and Tracking Technologies

002win.club uses cookies and similar tracking technologies to operate the platform, enhance your experience, and gather analytical data about how the site is used. Cookies are small text files stored on your device when you visit the platform. The following categories of cookie are used:

• Strictly necessary cookies: These cookies are essential to the operation of the platform and cannot be disabled. They enable core functions such as secure login sessions, account authentication, and payment processing workflows. No personal data stored in these cookies is used for marketing purposes.
• Functional cookies: These cookies remember your preferences and settings, such as your preferred language, display preferences, and responsible gaming tool configurations, so that you do not need to re-enter them on each visit.
• Analytical cookies: We use aggregated, anonymised analytical data to understand how players navigate the platform, which games and features are most frequently used, and where technical issues may be occurring. This information is used solely for internal platform improvement purposes.
• Security cookies: These cookies support fraud detection and abuse prevention by tracking technical signals associated with unusual or suspicious account activity.

You may control cookie settings through your browser preferences. Disabling strictly necessary cookies may impair your ability to log into your account or complete financial transactions. We do not use third-party advertising cookies or behavioural tracking cookies for cross-site advertising purposes.

8 Data Retention

002win retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:

• Active accounts: Personal data associated with an active 002win account is retained for the duration of the account relationship and for a reasonable period thereafter to accommodate any outstanding transactions, disputes, or regulatory enquiries.
• Closed accounts: Upon account closure, we retain identity, financial, and transaction records for a minimum of five years to satisfy our legal and regulatory obligations, including anti-money laundering record-keeping requirements.
• KYC documents: Identity verification documents are retained for a period consistent with applicable regulatory requirements, typically five years from the date of the most recent transaction or account closure, whichever is later.
• Marketing data: Where you have consented to marketing communications, your contact details and preferences are retained until you withdraw your consent or request erasure, subject to any overriding legal obligation to retain the data.
• Technical logs: Server logs and technical data are retained for a rolling period of up to twelve months for security monitoring purposes, after which they are deleted or anonymised.

When personal data is no longer required for any lawful purpose, it is securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual.

9 Data Security

002win implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 002win platform.
• Secure, access-controlled server infrastructure with restricted access limited to authorised personnel only.
• Hashing and salting of account passwords so that plaintext credentials are never stored on our systems.
• Regular security audits and vulnerability assessments of platform infrastructure.
• Internal data access policies that apply the principle of least privilege, ensuring that staff can only access personal data to the extent required for their specific role.
• Incident response procedures to detect, contain, and report any data security breach in a timely manner.

While 002win takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for ensuring that your own devices and network connections are adequately protected. If you suspect that your account has been compromised, contact our support team immediately.

10 Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 002win. To exercise any of these rights, please contact us using the details in Section 14. We will respond to all legitimate requests within a reasonable timeframe and without charge, unless the request is manifestly unfounded or excessive.

• Right of access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data be corrected or supplemented without undue delay.
• Right to erasure: In certain circumstances, you have the right to request that we delete personal data we hold about you. This right is subject to overriding legal obligations that may require us to retain certain data.
• Right to restrict processing: You have the right to request that we limit the way in which we use your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to data portability: Where technically feasible and legally applicable, you have the right to receive personal data you have provided to us in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing based on our legitimate interests, including profiling carried out for responsible gaming or platform personalisation purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

11 Minors and Age Verification

The 002win platform is strictly intended for individuals who are 18 years of age or older. We do not knowingly collect personal data from persons under the age of 18. Age verification is a mandatory step in our KYC process, and any account found to have been registered by a minor will be closed immediately, with any funds returned to the depositing payment method after verification of their origin.

If you believe that a minor has registered an account on 002win or has gained access to the platform, please notify us immediately at [email protected] so that we can take appropriate action. We encourage parents and guardians in Bangladesh and other jurisdictions to use reputable parental control software to restrict minors' access to online gaming platforms.

12 Third-Party Services and External Links

The 002win platform integrates with third-party service providers, including game studios, payment processors, and identity verification partners, as described in Section 6. Each of these providers operates under their own privacy policies and is independently responsible for data they receive in connection with their services.

002win does not control the data practices of third-party providers and is not responsible for their privacy or security policies. We recommend that you review the privacy documentation of any third-party service you interact with in connection with your use of the 002win platform.

The 002win platform does not contain links to external third-party websites for commercial or advertising purposes. Any links to other websites that may appear in platform communications are provided solely for informational purposes, and 002win does not endorse the content or privacy practices of any linked external site.

13 Changes to This Privacy Policy

002win reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. When a material change is made to this Policy, we will provide notice to registered players via the email address associated with their account or through a prominent notice on the platform prior to the change taking effect.

The "Last Updated" date displayed in the hero section of this page reflects the date of the most recent revision. The current version of this Policy is always available at 002win.club/privacy-policy. Your continued use of the platform following notification of any revision constitutes acceptance of the updated Policy. If you do not agree with the revised Policy, you should discontinue use of the platform and may request account closure in accordance with the Terms & Conditions.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 002win processes your personal data, please contact our support team using the details below. Our team is available twenty-four hours a day, seven days a week and is experienced in handling data privacy enquiries from players across Bangladesh.

Email (plain text — not a clickable link):
[email protected]

All formal data rights requests and privacy complaints should be submitted in writing to the above email address. 002win commits to acknowledging receipt of all written privacy enquiries within forty-eight hours and to providing a substantive response within ten business days. For general platform questions, please also visit our FAQ page or review our Terms & Conditions.